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Orders of ₹3000 or more qualify for free shipping*!
Effective Date: December 1st, 2024
Welcome to PocketStores16! By accessing or using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.
1.1 PocketStores16 operates as a retailer of nuts and spices within Chennai, Tamil Nadu.
1.2 These terms apply to all transactions conducted through our platform, whether online or offline.
1.3 The company is officially registered as PocketStores16 India Foods with GST number 33AZGPK8091A2ZJ.
WhatsApp: +91 9941886600
Store Numbers: (044)25291266 / (044)25297964
3.1 Customers must be residents of Chennai and above the age of 18 to place an order.
3.2 By ordering from PocketStores16, you confirm that all information provided is accurate and complete.
4.1 All products listed on our website or catalog are subject to availability.
4.2 We strive to ensure that product descriptions and prices are accurate, but errors may occur. PocketStores16 reserves the right to rectify such errors.
4.3 Images of products are for illustrative purposes only and may differ slightly from the actual product.
5.1 Orders can only be placed by customers within Chennai.
5.2 Payment must be made in full at the time of order placement, using the payment options provided.
5.3 Once an order is placed, it cannot be canceled or modified.
6.1 Delivery Area: We deliver exclusively to addresses within Chennai.
6.2 Delivery Partners: Shipping is handled either by our own PocketStores16 delivery personnel or thirdparty delivery partners.
6.3 Shipping Charges:
6.4 Same-Day Shipping (Chennai): Orders placed by 3 PM will be shipped on the same day. Orders placed after 3 PM will be shipped the following day.
6.5 Shipping Time (Other Locations): Shipping can be fulfilled within 4 hours to 24 hours based on the order time.
Free shipping is available on orders over ₹3,000.
For orders below ₹3,000, applicable shipping charges will be communicated during checkout.
6.6 Delivery times are estimates and may vary due to unforeseen circumstances.
6.6 Customers must ensure someone is available to accept delivery. In case of failed delivery attempts, additional charges may apply.
7.1 Returns are accepted within 2 days of delivery, provided there are issues related to packaging or product quality.
7.2 All return claims will be handled offline via WhatsApp or store numbers. Customers are required to contact us with proof of the issue (e.g., photographs of the damaged package or product).
7.3 PocketStores16 reserves the right to inspect the returned product and determine the resolution.
7.4 Refunds or replacements will be processed as per mutual agreement.
8.1 Prices listed are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
8.2 PocketStores16 reserves the right to modify prices without prior notice.
9.1 All content on the PocketStores16 platform, including logos, images, and text, is owned by PocketStores16 India Foods and protected under intellectual property laws.
9.2 Unauthorized reproduction or distribution is prohibited.
10.1 PocketStores16 is not responsible for any indirect, incidental, or consequential damages arising from the use of our services or products.
10.2 Our maximum liability is limited to the amount paid for the disputed product(s).
11.1 We collect and process customer data in accordance with our [Privacy Policy].
12.1 These terms are governed by the laws of India and are subject to the jurisdiction of courts in Chennai.
12.2 Any disputes will be resolved amicably, failing which they will be settled through arbitration in Chennai.
13.1 PocketStores16 reserves the right to modify these terms at any time.
13.2 Customers will be notified of significant changes through our platform or registered email addresses.